1. Introduction
Fix Find (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our garage door services, locksmith services, and door and window services, or visit our website.
2. Information We Collect
Personal Information:
- Name, address, phone number, and email address
- Property details and service location
- Payment information and billing details
- Emergency contact information
- Service history and preferences
Automatically Collected Information:
- IP address and browser information
- Website usage data and cookies
- Device information and location data (when applicable)
3. How We Use Your Information
We use your information to:
- Provide garage door, locksmith, and window/door services
- Schedule appointments and communicate about services
- Process payments and maintain billing records
- Improve our services and customer experience
- Send service updates and promotional materials (with consent)
- Comply with legal obligations
4. Information Sharing and Disclosure
We may share your information with:
- Service technicians and contractors performing work
- Payment processors and billing services
- Legal authorities when required by law
- Business partners with your explicit consent
We never sell your personal information to third parties.
5. Data Security
We implement appropriate security measures to protect your information, including:
- Encrypted data transmission
- Secure storage systems
- Regular security assessments
- Employee training on privacy practices
6. Your Rights
Under Canadian privacy laws, you have the right to:
- Access your personal information
- Request corrections to inaccurate data
- Withdraw consent for marketing communications
- Request deletion of your information (subject to legal requirements)
7. Retention
We retain your information for as long as necessary to provide services and comply with legal obligations, typically 7 years for business records.
8. Contact Information
For privacy-related questions or requests:
- Email: info@fixfind.ca
- Phone: +1 289 273-8495
- Address: 720 King St W unit 520, Toronto, ON M5V 3S5
